REFUND POLICY
Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Returns
You have 14 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Non-Refundable Items
The following items are not eligible for a refund:
- Perishable goods (e.g., food, flowers)
- Downloadable digital products
- Gift cards
- Items on sale or marked as final sale
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.
How to Request a Return
To initiate a return, please contact our customer support team at coockiefreez@gmail.com with your order number and reason for return. We will provide you with the return instructions.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect. We recommend using a trackable shipping service.
Contact Us
If you have any questions about our refund policy, please don't hesitate to reach out to us at coockiefreez@gmail.com.