SHIPPING POLICY
Shipping Policy
Thank you for shopping at Coockie-Freez! Here is everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Once your order has been dispatched, estimated delivery times are as follows:
- Domestic (France): 3–5 business days
- Europe: 5–10 business days
- International: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs delays, carrier issues, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be available on qualifying orders — check our current promotions for details.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.
Customs & Import Duties
For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at coockieefreez@gmail.com. We will do our best to resolve the issue promptly.
Contact Us
For any shipping-related questions, feel free to reach out to us at coockiefreez@gmail.com.